4/16/2023 0 Comments Avaya sip definitionThe number of local Contact Center Manager calls, SIP voice calls, SIP IM contacts, incoming NSBR calls, ACD calls, and NACD calls in this application that an agent conferenced. The number of contacts, excluding DN calls, answered or accepted by an agent for this application. The elapsed time this agent was simultaneously active, excluding hold, on more than one contact in this or any other application. VARCHAR(30)Ī unique number assigned by the server to identify the application when it is defined. The name of the application handling the contact when the agent answered or accepted it. The numeric ID the agent uses to log on to the phone or agent desktop. This is Automatic Call Distribution (ACD) queue assigned to the agent for the calls defaulted. 1-DefaultNRDY,2-CustomNRDY,3-DefaultAct,4-CustomAct,5-DefaultACW,6-CustomACW,7-CustomALL VARCHAR(4) VARCHAR(3)Īn internal number representing the activity code type. EM_ for an Email contact type used in the activity code mapping. VARCHAR(30)Īn internal number for default Customer ID on the server, usually value = 1. The Contact Type mapped to the Activity Code. VARCHAR(80)Īn internal Contact Type ID mapped to the Activity Code. For example, DefaultNRDY, CustomNRDY, DefaultAct, CustomAct, DefaultACW, CustomACW, and CustomALL. The number assigned to the activity code. You can also integrate other channels such as chat, email and social media and create a unified report for your customer service. as well as Heatmaps, Drilldown charts from Year on Year to Monthly, Weekly and daily.- Per Agent Visual Scorecards by Email, Daily Weekly, Monthly.- Team Visual Scorecards by Email, Daily Weekly, Monthly.Comstice can integrate Avaya AACC database, collect and report data as real-time dashboards and contact center analytics data.Īvaya AACC reporting guide offers details about the Avaya AACC stock reports, database tables available as well as how you can access these reports better using Comstice Quartz Reporting and Analytics for Avaya AACC.Ĭomstice Quartz stores your Avaya AACC data as long as you want and helps to visualise and automate the reporting for Avaya AACC. After the acquisition of Nortel Networks by Avaya, it is re-branded as Avaya AACC. Avaya Aura Contact Center (AACC) or ACCS is the contact center solution originally created by Nortel Networks.
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